1. saying sorry
•
arriving
late
statement response
‘I apologise for having kept you
waiting.’ ‘Please don’t bother.’
(formal)
‘I’m sorry to have kept you waiting.’ ‘Please don’t bother.’ (formal)
‘Sorry I’m late.’ ‘It doesn’t matter.’ (semi-formal)
It’s not important enough to worry about.
‘Sorry.’
‘Say no more.’/ ‘Forget it.’ (informal)
‘No problem.’
Please
avoid these as ‘responses’:
‘No hard feelings at all.’/ ‘Don’t worry’
• (asking someone
to repeat what they said a moment ago)
Excuse me (NAmE)
Sorry? (BrE)
Pardon me.
Come again? (informal)
•
(making
noises like belching, sneezing, farting)
I beg your pardon. (formal)
Excuse me.
Pardon me.
•
(disagreeing
politely)
Excuse me but that wasn’t my intention.
No, that wasn’t my intention. (semi-formal)
I didn’t mean it that way. (informal)
•
(leaving
a group or someone in the middle of a conversation)
Excuse me. (formal)
Just a moment/ I won’t be long. (semi-formal)
Be back in a minute/ in a jiffy. (informal)
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2. Enquiring
one’s health etc.
• (someone
looking unwell)
Are you all right? / Are you OK?
(someone ill)
How are you feeling now? / Are you
better?/ Feeling better?
•
(someone
says they’re ill)
I hope you get better soon.
•
(you
hear someone has died)
I’m (terribly) about your father.
•
(expressing
sympathy to a family where death has occurred)
Please accept our condolences. (to a member
of the family)
Please convey our condolences to the
bereaved family. (message through someone)
Our condolences go to ... (his wife and
family) (message)
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